Service Delivery Manager (m/w/d)
Employer · Deutsche Telekom
IT manager
Supply and logistics manager
Other professional services managerFlexibleFull-timeBudapest
We are looking for a Service Delivery Manager to join our team. This position is based in Budapest or Pécs.
Tasks
- Coordination of the preparation and finalisation of subcontractor and other contracts
- Coordination of technical and legal consultations
- Creation of business cases during the tender process
- Complete coordination and management of tender procedures
- Management and coordination of procurement processes
- Execution of financial planning and monitoring of related financial processes
- Management of performance records and updating of associated catalogues
- Maintaining daily contact and cooperation with subcontractors, suppliers, and customers
Requirements
- Primary working language is Hungarian
- At least a strong B2 level in English due to international contacts
- At least 3 years of relevant professional experience in Service Management or a similar operational/coordinating role
- Excellent organisational skills
- Excellent time management skills
- Confident written and verbal communication in Hungarian
- Confident written and verbal communication in English
- Experience in parallel collaboration with multiple stakeholders
- Experience in customer relationship management
- Problem-solving skills
- Analytical mindset
- Ability to make data-driven decisions
- Experience in Incident and Service Request Management processes
- Ability to learn quickly and adapt
- Ability to work independently
- Precise working style
- Proactive working style
- Confident user knowledge of Microsoft 365 applications