HR Customer Experience Advisor (German or Dutch speaking)
Employer · Diageo
HR assistant
Contact centre agentEnquiry clerkFull-timeTemporaryBudapest
Diageo is looking for an HR Customer Experience Advisor with German or Dutch language skills to join their global HR service center in Budapest. You will handle employee and line manager queries, triage tickets, and manage various back-office customer experience activities.
Tasks
- Responsible for Handling the customer experience center end to end activities
- Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers
- Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD tasks / managing employee queries outside Global Process delivery of Onboarding including Movers, Offboarding
- All phone calls are accompanied with standard script of taking those calls including % of calls answered, calls abandoned
- Agency occupancy will be measured in terms of number of calls, emails and chats answered and Average Handling time
- Ensure all allocated tasks of all HR processes and markets are fully handled end to end to ensure seamless experience
Conditions & benefits
Unique Family Leave opportunityWe work without border - you will work with people from all over the worldYou will deal with world class brand portfolioWide variety of thematic events, after work activities organized by employee communitiesProduct Allowance to purchase company products from the staff shopGym and Rooftop Bar access
Requirements
- Previous experience in handling HR Contact Centre or any Service Delivery center support
- Fluency in verbal and written English and Hungarian
- Strong German or Dutch language knowledge
- Previous experience using Microsoft Office applications to an advanced level, including Excel and Word, essential
- Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable. End User knowledge on Workday is desirable