Global People Engagement & Innovation Manager
Employer · Cushman & Wakefield
Systems analyst
IT manager
HR managerFull-timeBudapest
Cushman & Wakefield is looking for a Global People Engagement & Innovation Manager based in Budapest. You will be accountable for ensuring a seamless end-to-end process across Workday & ServiceNow, acting as the 'Voice of the Customer' and improving HR system functionality.
Tasks
- Accountable for ensuring a seamless end-to-end process across Workday & ServiceNow
- Serves as the 'Voice of the Customer,' influencing the strategic roadmap based on client needs and gap analyses
- Identifies opportunities to improve HR system functionality for end-users
- Works closely with the Global Product Adoption & Comms Manager and Global Knowledge Manager to ensure development of training and communication materials
- Participates in intake process to understand impact of proposed changes on end user adoption
- Identifies experience and adoption metrics to be improved
- Approves and prioritizes demand in line with experience and adoption metrics
- Attends all relevant demand meetings or delegates to a team member
- Collects, maintains, and analyzes data and metrics related to the employee experience, engagement & digital transformation strategies
- Performs other related duties as required on request
Requirements
- BSC/MSC degree is preferred
- 3-7 years of relevant experience working in a similar role
- Working with HCM, Product Ownership, ServiceNow product, Agile framework experience
- English language upper intermediate
- Knowledge of any other European language is an advantage
- Experience of working with ServiceNow and/or Workday HCM in a product owner capacity or equivalent other relevant experience
- Practitioner level knowledge of evolving ServiceNow
- Strong knowledge of ServiceNow and/or Workday HCM components such as service catalogue, reporting virtual agent, case management, portal, knowledge etc.
- Great influencing and stakeholder management skills
- Great communication and interpersonal skills
- Experience of managing projects/programmes in a large global organisation
- Ability to understand business priorities and align technology opportunities
- Ability to prioritize workload and provide timely follow-up and resolution