Senior Technical Services Manager - SAP Enterprise Cloud Services
Employer · SAP
Systems analyst
System administratorDatabase administratorFull-timeBudapest
As a Technical Services Manager (TSM) within SAP Enterprise Cloud Services, you will act as a trusted technical advisor, guiding customers through their cloud transformation journey and helping them maximize the value of their SAP investments.
Tasks
- Acting as a trusted advisor for customers throughout their SAP cloud transformation journey.
- Assessing customer SAP landscapes and identifying opportunities to optimize performance, availability, and scalability.
- Supporting customers in overcoming technical and operational challenges related to cloud adoption.
- Recommending tailored SAP Enterprise Cloud Services solutions aligned with business requirements and transformation goals.
- Collaborating with SAP teams and partners to deliver successful customer engagements.
- Designing and validating optimal technical architectures and configurations.
- Ensuring smooth transitions to cloud-based environments through proactive planning and risk mitigation.
- Acting as an escalation point for complex technical issues and driving resolution.
- Building strong customer relationships and contributing to long-term customer success and satisfaction.
Conditions & benefits
Constant learning and skill growthWhat's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Flexible working modelsSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone -- regardless of background -- feels included and can run at their best.
Requirements
- Strong expertise in SAP technologies and products, particularly SAP Basis, SAP HANA, or SAP S/4HANA.
- Deep understanding of SAP S/4HANA architecture, conversion approaches, migration methodologies, and related tools.
- Experience with SAP HANA administration and technical architecture.
- Solid knowledge of hyperscaler cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Understanding of High Availability (HA) and Disaster Recovery (DR) architectures.
- Knowledge of networking and virtualization technologies, including load balancers and virtual machines.
- Proven experience in the planning, implementation, configuration, and integration of SAP solutions.
- Strong consulting background with a focus on customer engagement, stakeholder management, and service excellence.
- Excellent problem-solving skills with the ability to navigate complex technical environments.
- Fluency in Italian and English is required.