Service Advisor — Budapest, XI, XIX district
Employer · Man at Work Humánszolgáltató és Személyzeti Tanácsadó Kft.
Enquiry clerk
Appraiser, loss adjuster
Car mechanic2 shiftsDaytimeFull-time19th district of Budapest
Customer relations, technical mindset, and organizational skills in one position: as a service advisor, you will be one of the most important links between the customer and the workshop. Our partner, a continuously growing automotive group operating for nearly 30 years, is looking for a colleague who handles customers with confidence, understands repair processes, and smoothly coordinates service-related tasks.
Tasks
- Preparing service estimates for customers.
- Full administration and reception management for vehicles arriving for repair.
- Issuing, processing, and administering work orders.
- Handling warranty and non-warranty repairs.
- Full communication and administration with insurance companies.
- Ordering and checking parts required for repairs.
- Initial assessment of vehicle condition.
- Determining the estimated repair time, required tools, and parts.
- Continuous communication with existing and new customers.
- Answering incoming customer calls, providing information.
- Cooperating with workshop colleagues and other company locations.
- If necessary, directing vehicles to another location for repair completion.
- Assessing required staffing and capacity when organizing repairs.
Conditions & benefits
Stable backgroundStable, established company and long-term career opportunity.CompensationDuring the training period: personal base salary plus wage supplement. Following the training period: commission system in addition to base salary.Loyalty ProgramIn addition to income, Loyalty Program elements are also available.Other benefitsAYCM card, glasses support, coffee card and fruit days, unique service discounts.OtherProfessional training and continuous development opportunities, family-like atmosphere, company events.
Requirements
- you have at least secondary education
- you have previous experience as a service advisor or other relevant automotive experience
- you confidently use computer programs and various systems
- you have user-level MS Office knowledge
- you have good communication and customer handling skills
- you are a flexible, cooperative, and stress-resistant person
- you are able to organize your tasks independently while also working well in a team