RPA Business Analyst

Tasks

• Identify, assess and prioritize process improvement, automation and artificial intelligence opportunities aligned with IFF and Global Business Services priorities.
• Analyze business processes, pain points, risks, controls, data requirements and expected outcomes to develop effective transformation solutions.
• Determine the most suitable approach for each opportunity, including process redesign, Robotic Process Automation (RPA), workflow automation, artificial intelligence solutions, artificial intelligence agents, agentic automation or a combination of technologies.
• Lead discovery workshops and collaborate with stakeholders across business, process, technology and governance functions.
• Translate business requirements into clear user stories, acceptance criteria, process documentation and implementation plans.
• Develop business cases and define expected value, including productivity improvements, cycle-time reduction, quality enhancement, compliance and customer experience benefits.
• Coordinate testing, business readiness, change management, training, go-live activities and post-implementation support.
• Partner with developers, solution architects and platform teams to ensure solutions are practical, secure, scalable and aligned with business requirements.
• Support portfolio reporting, project tracking and the responsible adoption of automation and artificial intelligence across IFF.