Sales Operations - Industry

Tasks

• Handles all sales administrative tasks for the Sales Verticals within an international team
• Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)
• Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame
• Handle exceptions and commercial claims
• Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing
• Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey
• Full handling of Customer master data coordinaton
• Administration of contracts and agreements with customers
• Responsible for the administration of rebates, comissions and special commercial terms in the ERP systems
• Contributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation
• Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
• Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
• Supports planning and forecast processes, support sales reporting