Customer Service Assistant & Hold and Release Coordinator
Employer · Mars
Transport clerk
Enquiry clerk
Import-export specialistFull-timeTransportMealsSzeged
This is a combined role which requires a highly adaptive, open-minded associate able to multitask between functions and prioritizing work to ensure safe supply. As a Customer Service Assistant, provides the most effective way of handling Outbound supply related tasks. As a Hold and Release Coordinator, needs to focus on process optimization, and data-driven decision-making, while ensuring product integrity and quality statuses up-to-date.
Tasks
- Organize both direct and indirect export transportations of finished and export semi-finished products
- Cross-functioning with relevant stakeholders including Bokros warehouse, factory, external warehouse, 4PL, hauliers, Central Planners
- Deliver business KPIs including CSL, truck utilisation, exception rate and stock levels
- Daily coordination of dispatches with Outbound operators and export creating department & external warehouse
- Processing market complaints
- Monitors the products and warehouses in scope, executing quality decisions in relevant systems
- Support implementation of changes of supply chain business processes and systems
- Carry out tests coming from global system upgrades and fulfill global central requirements
- Document implemented solutions to maintain knowledge and maintain training materials for end users
- Pro-active contribution to European network of QiD key users and support period closing reports
Conditions & benefits
Competitive base salary outstanding shift allowancesAnnual performance bonusBased on factory and individual resultsComprehensive cafeteria allowanceSZÉP Card, flexible optional benefitsCommuting supportFree company shuttle buses or personal vehicle fuel allowance exceeding statutory requirementsPremium private healthcare and life insuranceSpecialist consultations, diagnostic screeningsDiscounted on-site hot mealsAvailable in our modern company canteenProduct benefits and employee discountsOn Mars premium productsMars University & Professional DevelopmentWorld-class training programs, PLC and control technology courses, clear career progression pathwaysFamily-friendly, supportive communityStable, global multinational environment, Associate Assistance Program
Requirements
- High school diploma /University degree
- Conversation/business English level
- Process-driven mindset and continuous improvement approach
- Minimum 1-2 years administrator experience with SAP or other ERP systems
- 1-2 years experience in preferably supply chain and/or production areas
- Experience in change management/user support activities