Client Delivery Specialist - French speaker
Employer · Xerox
Enquiry clerk
Business analyst
Other professional services managerFull-timeBudapest
The Client Delivery Specialist is a key member of Xerox's Managed Print Services (MPS) organization within the EMEA Competence Center in Budapest. This is a senior customer-facing role supporting small to mid-sized B2B customers across 35 countries and 10 business languages, ensuring successful service implementation, ongoing service delivery, SLA performance, and customer satisfaction.
Tasks
- Own and manage contracted Service Level Agreements (SLAs) in line with the Client Statement of Work (SOW).
- Act as the primary point of contact for day-to-day service delivery, customer escalations, and issue resolution.
- Deliver customer reporting, business reviews, and recommendations to improve customer experience and satisfaction.
- Oversee operational activities including fleet management, install base accuracy, hardware orders, device changes, consumables management, and toner reconciliation.
- Maintain proactive communication with customers via phone, email, and Client Action Logs.
- Monitor service and maintenance performance, drive corrective actions, and escalate risks where necessary to meet contractual commitments.
- Collaborate with internal Xerox stakeholders and third-party partners to successfully deliver contracted services.
- Ensure compliance with Xerox and customer policies, procedures, and governance standards while supporting Xerox's 100% Client Retention objective.