AMS Customer Service Representative – Service Support Coordinators with German knowledge
Employer · Thermo Fisher Scientific
Enquiry clerk
Transport clerkContact centre agentDaytimeFull-timeBudapest
The Senior Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled. The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a fast-paced and diverse environment.
Tasks
- Supporting the Service Delivery Management processes.
- Managing work order administration, creating and follow-up work orders in the system (Maximo).
- Dispatching service internally and to our 3rd Party service providers.
- Scheduling 3rd party services and maintain requirements and service dates.
- Monitoring service requests and work orders.
- Dealing with warranty issues.
- Maintaining database and ensuring quality of data.
- Acting as first point of contact to assist with technical queries, issues, and requests mainly via email (90%) and phone (10%). Manage the process till resolution.
- Assessing the need for change and implement to increase efficiency.
Requirements
- 0-2+ years' experience preferably in customer service or in data processing (or equivalent) environment.
- Fluency of the English Language knowledge in both written and verbal form.
- German Language knowledge is a big plus
- Vocational Training or Bachelor's is preferred but not essential.
- Display attention to detail and accuracy in the workplace.
- Demonstrate judgement, tact and diplomacy in dealing with internal and external customers.
- Proven Microsoft Office user (Outlook, Excel).
- Experience with SAP or other ERP preferred but not essential.
- Must have the ability to prioritize and solve problems and to multi-task under deadlines.
- Take responsibility and act as an owner.
- Customer oriented approach
- Excellent interpersonal skills are needed.