Senior CRM Business Analyst
Employer · AZ9 Group
Systems analystFull-timeBudapest
We are looking for an experienced business analyst with significant experience in selecting CRM solutions and defining business requirements. During the project, you will play an important role in developing an integrated CRM concept, evaluating potential solutions, and preparing for future implementation.
Tasks
- Collection and documentation of business needs, as well as functional and non-functional requirements
- Preparation of the requirements specification for the integrated CRM solution
- Preparation of Request for Proposal (RFP) documentation
- Development of business use cases and vendor demo scenarios
- Establishment of evaluation criteria and scoring methodology
- Professional evaluation of vendor proposals and presentations
- Formulating recommendations for selecting the appropriate CRM platform
- Preparation of the CRM implementation concept and roadmap
- Evaluation of scalability, automation, and AI capabilities considering future business needs
Requirements
- Significant experience in selecting CRM platforms
- Experience related to CRM system implementation and migration
- Experience gained in gathering and documenting business requirements
- Experience in preparing RFPs, evaluation criteria systems, or business specifications