Shipping Support Assistant
Employer · FAO
Transport clerk
Import-export specialist
Office clerkTemporaryBudapest
The Shipping Support Assistant will focus on Shipping Operations within the Shared Services Centre (SSC) of FAO in Budapest, reporting to the Shipping Associate under the Travel Unit CSOC.
Tasks
- Liaise between relocating staff members and contracted service providers, supplying necessary shipping and insurance information in accordance with the existing manual policies and contractual agreements.
- Provide guidance and advice to SSC, Divisions, and Field Offices on Organizational rules, procedures, and entitlements related to shipment and insurance of household goods and personal effects.
- Respond to queries received through the Shipping and Insurance Unit shared mailbox from travellers, SSC, Human Resources, and Field Offices regarding shipping and insurance matters.
- Review and process shipping invoices and insurance requests/claims, ensuring accuracy and conformity with FAO rules, regulations, and contractual agreements.
- Maintain upkeep of shared files of the unit, including shipping records, service provider performance reports, and insurance claims/extended coverage requests.
- Monitor international household goods and personal effects shipments of FAO staff members arranged via air, sea, and road transport.
- Address complaints and concerns from staff members, ensuring clear communication, prompt responses, and resolutions that uphold service quality and client satisfaction.
- Support the monitoring and coordination of FAO's household goods and personal effects international relocations contract, assisting with ensuring compliance with Service Level Agreements and contractual terms.
- Monitor and assess recurring service issues, escalate to management or the service provider as needed, recommend process improvements, and track implementation of corrective actions.
- Stay informed of industry practices, international shipping regulations, and customs procedures to effectively monitor provider performance.
- Perform other duties as required.
Requirements
- Secondary school education required; university degree in logistics, supply chain, business administration, or related field is an asset.
- At least 2 years of experience in freight forwarding, logistics, or international relocations, including direct experience with shipment planning, documentation, and customs procedures.
- Working knowledge (proficient -- level C) of English.
- National of Hungary or resident of the country with a valid work permit.