L3 Application Support Engineer – Databricks / Cloud Data Platform
Via agency · Maven Workforce Inc.
System administrator
Help desk technician
Applications developerFull-timeBudapest
We are looking for an experienced L3 Application Support Engineer with strong knowledge of Databricks and cloud platforms. The candidate will be responsible for supporting production data applications, troubleshooting complex technical issues, performing root cause analysis, managing deployments and upgrades, and improving platform reliability through monitoring and automation.
Tasks
- Provide L3 production support for Databricks and cloud-based data applications.
- Troubleshoot complex application, platform, database, and cloud infrastructure issues.
- Perform root cause analysis (RCA) and implement permanent corrective actions.
- Manage application deployments, upgrades, patching, and configuration changes.
- Monitor system health, performance, availability, and application logs.
- Automate repetitive support activities using Python, PowerShell, Bash, or other scripting tools.
- Manage incidents, problems, and changes in accordance with ITIL processes.
- Collaborate with development, infrastructure, security, and data engineering teams to resolve production issues.
- Support cloud services and databases across Azure, AWS, or GCP.
- Follow security, access management, and data governance practices.
- Maintain technical documentation, support procedures, and knowledge articles.
- Participate in on-call rotations and respond to critical production incidents.
- Identify operational risks and drive continuous service improvement.
Requirements
- Databricks: Experience supporting Databricks environments and production data workloads.
- Cloud platforms: Working experience with at least one of Azure, AWS, or GCP.
- Cloud services: Knowledge of virtual machines, web applications, managed databases, and container platforms such as AKS.
- Databases: PostgreSQL, Microsoft SQL Server, MySQL, MariaDB, or Cosmos DB.
- Scripting: Python, PowerShell, and/or Bash for troubleshooting and automation.
- DevOps and automation: Azure DevOps, GitHub, GitHub Actions, Terraform, and Vault.
- Production support: L3 application support, incident and problem management, troubleshooting, monitoring, and RCA.
- ITIL processes: Change management, incident management, problem management, and production release support.
- 4--6 years of relevant IT experience, preferably in application support or cloud data platforms.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Ability to work collaboratively across technical teams.
- Experience supporting critical production environments.
- Proactive approach to risk identification and service improvement.
- Willingness to participate in on-call support when required.