Customer Service Expert
Via agency · Randstadhu
Enquiry clerk
Sales representative
Transport clerkTransportMealsHeves
Our partner is looking for their newest colleague for a Customer Service Expert position at their modern manufacturing plant in the heart of the Mátra, where they offer an innovative and sustainable work environment.
Tasks
- Manage daily customer interactions and ensure a high level of customer satisfaction
- Handle customer inquiries, complaints, and escalations in a professional and solution-oriented manner
- Coordinate order management and administrative processes using modern automation and AI-based tools
- Monitor, maintain, and report customer service KPIs, ensuring targets are achieved and improvement actions are implemented
- Support cross-functional collaboration between Sales, Supply Chain, Production, Logistics, and Quality teams
- Lead effective communication during customer crises, supply interruptions, quality issues, or other critical situations
- Identify opportunities to improve efficiency, service quality, and process automation
- Prepare customer reports, analyses, and presentations for management and customers
Conditions & benefits
SZÉP card benefitSnacks, soft drinks, and coffee with corporate subsidyCommuting allowanceEmployee referral program
Requirements
- Bachelor's degree in Business, Supply Chain, or a related field, with proven experience in Customer Service, Order Management, or Sales Support
- Proficiency with ERP/CRM systems, Power BI, and modern digital/AI tools, backed by an analytical, KPI-driven mindset
- Fluent written and spoken English (additional languages a plus) with strong interpersonal skills and proven conflict-resolution ability
- Excellent relationship management with the ability to organize, prioritize, and multi-task in a dynamic environment
- A proactive, solution-oriented team player with a mindset for continuous improvement and cross-functional teamwork