Senior Technology Service Manager
Employer · One Hungary
IT manager
Systems analyst
Business analystFlexibleFull-timeBudapest
Continuous improvement of the performance and quality of technological services, as well as representing the service management mindset within the organization. This role is responsible for coordinating the measurement, analysis, and enhancement of service performance, with a special focus on SLA-, OLA-, and KPI-based operations.
Tasks
- tracking operational, business, and supplier OLAs and SLAs, defining KPIs
- preparing decision-making materials and analyzing service performance
- developing and standardizing incident, problem, and change management processes
- supporting audits, ensuring compliance requirements
- creating service development plans, identifying new technologies and automation opportunities
- participating in projects from the planning phase to go-live to ensure service management principles are applied
- contributing to the development directions of service monitoring and CMDB
- developing improvement proposals to enhance service quality and reduce risks
- analyzing reports and trends, coordinating development action plans
Conditions & benefits
cafeteria package and bonus or commissionlaptop and mobile phonewith an unlimited domestic voice and data tariff packagehybrid workingdepending on the positioncorporate health insurance, annual screeningSwiss Clinicemployee discountse.g. family fleethealth programhealth program supporting physical, emotional, and mental well-beingother discountse.g. AYCM card, glasses supportlearning opportunities
Requirements
- you have a higher education degree in IT
- You have at least 5 years of relevant professional experience
- you have professional, communicative English language skills
- you have experience in service or process management
- you are characterized by an analytical mindset and strong stakeholder management skills
- you are proficient in ITIL-based service management processes
- you have experience in SLA, OLA, KPI, and service reporting
- you have worked in a complex, enterprise-level technological environment
- you have a basic data- and reporting-oriented mindset, with experience in analyzing KPIs and service metrics