Fincrime Operations Investigator - Fraud
Employer · Wise
Detective
Financial analyst
Legal specialist2 shiftsWeekendFlexibleFull-timeBudapest
As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform.
Tasks
- Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources.
- Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes.
- Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.
- Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data.
- Review and interpret data to identify patterns and potential risks associated with financial crime.
- Prepare detailed and comprehensive investigation reports, documenting findings and recommendations.
- Act as a point of escalation for complex FinCrime cases from other operations teams.
- Mentor and train other team members on FinCrime investigation techniques and best practices.
- Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements.
- Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details.
- Consistently achieve individual and team targets (KPIs, SLAs, QA).
Requirements
- Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports.
- Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions.
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Excellent documentation skills.
- Ability to work independently and make decisions within well-defined procedures.
- Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently.
- Willingness to work flexible hours, including shifts, weekends, and public holidays as needed.
- Proactive attitude with a willingness to learn and develop in the financial crime domain.