OTC Manager - German Speaking
Employer · DHL Global Forwarding
Finance clerk
Debt collector
AccountantDaytimeFlexibleFull-timeBudapest
This role is responsible for credit risk management, collections coordination, customer master data maintenance, refund and claims processes, and operational support activities. The role works closely with Stations, OTC, GSC, Finance teams, and customers to optimize cash flow, minimize credit risk, and ensure compliance with company policies and controls.
Tasks
- Manage credit reviews, renewals, exceptions, and credit limit adjustments.
- Monitor customer credit exposure and support risk mitigation activities.
- Coordinate documentation reviews and approval processes.
- Support B/L releases and credit note approval follow-up.
- Coordinate collection transfers and escalation processes.
- Monitor collection performance and aged receivables.
- Drive working capital improvement initiatives.
- Support dispute resolution and legal escalation processes.
- Act as a key contact for stations and collection teams.
- Manage customer onboarding and maintenance activities in the Credit Portal.
- Review customer documentation and maintain credit-related records.
- Ensure accuracy of customer master data, payment terms, and collector assignments.
- Process customer refunds and coordinate required approvals.
- Manage claims-related accounting activities and contra-account setup.
- Coordinate with OTC and other stakeholders to resolve outstanding issues.
- Create manual invoices and support exception handling activities.
- Investigate unidentified customer payments.
- Perform ICS reviews and provide control-related commentary.
- Support audits, compliance activities, and process documentation.
- Monitor KPIs and collection performance metrics.
- Analyze processes and identify improvement opportunities.
- Provide recommendations and insights to Credit & Collections leadership.
- Support SOP development and service performance reviews.
Requirements
- Higher education or secondary vocational qualification
- A degree in accounting, financial management, ACCA qualification is an advantage
- Should have Collections / OTC Delivery experience of 3-5 years each
- Experience in a Shared Services Centre preferred
- Proficiency in financial software and ERP systems; experience with CREST or similar systems is a plus
- Fluent in English; proficiency in additional languages is an advantage
- User-level knowledge of MS Office (Word, Outlook)
- Advanced knowledge of MS Excel and PowerPoint
- Certificate of good conduct (or proof that there are no ongoing proceedings against the employee)
- Fluent in German language
- Excellent analytical and problem-solving skills, with a keen attention to detail
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and external partners
- Proven track record of driving process improvements and achieving financial targets
- High level of customer centricity