System Administrator
Employer · Delivery Hero
Help desk technicianFull-timeMealsBudapest
foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. We operate in more than 70 countries worldwide. We are looking for a System Administrator to provide on-site and remote end-user support, handle IT administration and asset management, and drive AI-enabled support tooling.
Tasks
- Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
- Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.
- Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
- Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
- Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
- Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
- Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
- Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.
Conditions & benefits
Modern officeModern office in Budapest's Haller Gardens -- easy to reach, even by bike!International environmentInternational good vibe strong corporate background = a secure & inspiring place to grow.InsuranceFrom day one: life, accident & health insurance (MetLife).SZÉP-card & MedicareSZÉP-card & Medicare health package.Foodora perksfoodora PRO & vouchers -- tasty meals, even in the home office.Health & well-beingMental health support & relaxing office massages.Learning & developmentIn-house English lessons LinkedIn Learning access.Other perksExtra days off, AYCM partnership & all tools provided.Social impactSocial impact matters: we support 6 charities and you can join in!
Requirements
- Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Strong troubleshooting skills for hardware and enterprise IT software.
- Ability to work independently and own issues end-to-end.
- High service orientation and excellent customer service skills.
- Strong communication skills (verbal & written).