Spanish & Portuguese Speaking Service Desk Analyst Level 1 / DIS
Employer · Tata Consultancy Services
Help desk technician
Contact centre agentFull-timeBudapest
Join Tata Consultancy Services (TCS) as a Service Desk Analyst (L1) and become the first point of contact for users requiring IT support in a dynamic, global environment. In this role, you'll help resolve technical issues, deliver exceptional customer service, and contribute to seamless IT operations.
Tasks
- Provide first-level IT support for hardware, software, password, access, and application-related issues.
- Support users via phone, email, chat, and remote support tools.
- Troubleshoot technical issues, resolve incidents where possible, and escalate more complex cases to specialist teams.
- Manage tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
- Deliver a high level of customer service while supporting users in Spanish and Portuguese and working with international teams.
Conditions & benefits
Market-leading private healthcare packageAttractive cafeteria package based on your choiceHybrid working opportunityOffice gym and in-house sport clubsOpportunities to grow through diverse roles and career pathsSpecial discounts offered by our partnersAccess to world-class external learning platforms: Udemy, Oreilly, etc.Extensive in-house self-development opportunities
Requirements
- Business-level Spanish and Portuguese and a good command of English.
- High school diploma required; university studies are an advantage.
- Genuine interest in IT and supporting users with technical issues.
- Strong problem-solving skills and attention to detail.
- Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role is an advantage.
- Basic IT troubleshooting skills across Windows, Microsoft 365, and networking.
- Experience with ticketing systems and remote support tools is a plus.
- You must currently be eligible to work in Hungary.