Mgr-Front Office II
Employer · W Hotels
Hotel manager
Hotel receptionist
Housekeeping supervisorFull-timeBudapest, Andrassy ut 25
Job opportunity at W Hotels in Budapest. We are looking for an experienced Front Office Manager who is responsible for all front office functions and staff, including bell staff, switchboard, guest service/reception, and retail. The purpose of the position is to continuously increase guest and employee satisfaction, as well as maximize financial performance.
Tasks
- Responsible for all front office functions and personnel. Scope of responsibility includes bell staff, switchboard, guest service/front desk, and retail/gift shop (as applicable).
- Responsible for directing and collaborating with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
- Lead the customer service team, supervise and manage employees, and manage all daily operations.
- Maintain customer service and front desk goals, achieving and exceeding performance, budget, and team goals.
- Ensure compliance with all front office policies, standards, and procedures.
- Provide service that exceeds expectations to achieve customer satisfaction and guest retention, and handle guest issues and complaints.
- Manage human resources activities, including interviewing, hiring, training, performance appraisals, and disciplinary procedures.
Requirements
- High school diploma or GED; 4 years of experience in guest service, front desk, or related professional area.
- Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Management, Business Administration, or related major; 2 years of experience in guest service, front desk, or related professional area.