IT Support Analyst (L2)
Employer · Tessero
Help desk technician
System administratorNightWeekendFlexibleFull-timeBudapest
We are looking for an experienced Level 2 IT Support Analyst to join a global enterprise environment and provide high-quality technical support to internal users. This role is ideal for professionals with Service Desk, Help Desk, Desktop Support or IT Support experience who enjoy troubleshooting technical issues, supporting end users, and working in a fast-paced international environment.
Tasks
- Provide technical support to end users via phone, chat and ticketing systems
- Investigate, diagnose and resolve hardware, software and access-related issues
- Manage and document incidents, service requests and troubleshooting activities
- Deliver excellent customer service while ensuring timely issue resolution
- Support enterprise applications, workplace technologies and end-user devices
- Escalate complex issues to relevant support teams when required
- Work closely with internal stakeholders and technical teams
- Contribute to process improvements and service quality initiatives
Conditions & benefits
Opportunity to work in a global and collaborative IT environmentExposure to a wide range of enterprise technologiesLong-term career development opportunitiesInternational team and supportive cultureCompetitive compensation packageHybrid working model
Requirements
- 2+ years of experience in IT Support, Service Desk or Technical Support
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows environments, hardware and software issues
- Familiarity with ticketing systems such as ServiceNow, Jira, Remedy or similar
- Fluent English communication skills
- Willingness to work in a 24/7 shift-based environment, including evenings and weekends