SAP IXp Intern - Solution Support Engineer - Analytics
Employer · SAP
Help desk technician
Enquiry clerkFlexibleStudentsTemporaryRemote
We are looking for a Solution Support Engineer Intern to join our Product Support team in Budapest. You will manage incoming cases, get familiar with SAP Analytics Cloud, and analyze complex problems to deliver solutions to customers worldwide.
Tasks
- Queue Management: Manage incoming cases to our team, tend to Service Level Agreements, and help draw attention to priority cases.
- Get familiar with and master SAP Analytics Cloud, an end-to-end cloud solution that brings together business intelligence, augmented analytics, and predictive analytics.
- Analyze complex, real-world, unique problems, often working in production environments.
- Deliver solutions to customers that make their businesses run simpler and better.
- Meet, work, and collaborate with colleagues and customers from around the world.
- Be the guardian of customer success, ensuring an effortless customer experience.
- Engage with customers by utilizing real-time channels and tools to support them in this area.
Conditions & benefits
Flexible working hoursFlexibility to accommodate your work hours to your studies.Remote work optionsWorking partially remotely.Learning and developmentDevelop your skills via external and internal e-learning courses, remote learning sessions, classroom training, and coaching.
Requirements
- Enrollment as student in a Bachelor's or Master's degree, applicable to the related field.
- Solid communication skills both written and spoken in English.
- Customer centric mindset.
- Ability to work in teams of multicultural nature.
- Open personality and good communication style.
- Fast learner with IT affinity.
- Great analytical and problem-solving skills.