IT Operations Specialist (m/f/d) for Vantage Towers
Employer · Vodafone
System administrator
Help desk technician
Applications developerFlexibleFull-timeBudapest
At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. Our IT & Cloud Operations department ensures high availability, stability, and ongoing modernization across critical platforms and IT management solutions. You drive day-to-day L2 operations, technical issue resolution, and system enhancements to elevate platform performance and service excellence.
Tasks
- Platform Operations & Support: Provide day-to-day L2 support, administration, monitoring, and troubleshooting for ServiceNow, initially focusing on CSM and the VT LIRA environment while ensuring ITIL alignment.
- Incident Resolution & Escalation: Investigate and resolve complex incidents, problems, and technical issues through root cause analysis and proactive collaboration with L3, development teams, and suppliers.
- Configuration & Custom Applications: Support ServiceNow configurations, custom applications, workflows, integrations, APIs, scripts, and overall platform functionality.
- Release & Change Readiness: Support platform upgrades, patches, releases, and changes through impact assessments, rigorous testing, and operational readiness activities.
- Automation & Platform Evolution: Drive monitoring, automation, and continuous improvement to minimize recurring incidents, transition new SaaS/cloud platforms into L2 Operations, and expand engineering expertise into AWS and future SaaS solutions.
Conditions & benefits
Flexible cafeteria benefitReceive a gross annual allowance of HUF 450,000 and choose the options that best suit your lifestyle and personal needs.Flexible Work & Work-Life BalanceEnjoy the flexibility of our hybrid working model, combining remote work with valuable face-to-face collaboration in our Budapest office. We also support you during important life stages with parental leave benefits.Learning & GrowthShape your development with LinkedIn Learning, personalised support for your professional and personal growth, and access to international career opportunities.Health & WellbeingTake care of your health with a comprehensive medical examination, annual eyeglasses support, AYCM SportPass and an unlimited Fitness & Wellness Pass.Additional benefitsMake your working day easier with a parking space where needed.
Requirements
- Educational Background: University degree in Computer Science, Information Technology, or a comparable technical qualification is required.
- Professional Experience: Proven hands-on experience as a ServiceNow Administrator, Support Engineer, or Platform Engineer, alongside strong practical experience in ITIL processes (Incident, Problem, Change Management) and proactive systems monitoring.
- Technical Skills: Strong knowledge of ServiceNow architecture/CSM (workflows, SLAs, entitlements, APIs, integrations), scripting (JavaScript, Glide API, business rules, Flow Designer), Linux system administration, Unix shell scripting, REST APIs, SQL, relational databases, and log correlation is required.
- ServiceNow CSM training/certification or completion badge is required, while a ServiceNow CSA certification is nice to have.
- Soft Skills: Strong problem-solving, communication, and analytical skills, combined with a proactive mindset and willingness to build L2 engineering expertise across AWS, SaaS, and upcoming management platforms.
- Language Proficiency: Fluent English and Hungarian language skills are required.