Education Services Operations Support Manager
Employer · Emerson
Department manager
Office and call centre supervisorOther professional services managerFull-timeDebrecen
Emerson is looking for a Support Manager in Debrecen to lead and develop the Education Services Support Team, ensuring operational activities are performed accurately and within agreed SLAs while driving continuous improvement initiatives.
Tasks
- Drives measurable operational improvements.
- Achieves customer satisfaction and SLA performance goals.
- Successfully leads global and regional improvement initiatives.
- Lead and develop Education Services Support Team (up to 10 direct reports).
- Ensure operational activities are performed accurately and within agreed SLAs.
- Manage team performance against productivity, quality, customer satisfaction, and business objectives.
Conditions & benefits
Career DevelopmentOngoing career development, mentorship, training, and leadership opportunities.
Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years of experience in Customer Service, Customer Success, Operations, or related functions
- Minimum 2 years of people leadership experience
- Proven ability to manage operational teams and improve business performance
- Strong English communication and presentation skills