Serbian & Croatian Customer Advisor - Budapest, Hungary
Via agency · Foundever
Contact centre agentEnquiry clerk
Help desk technicianFull-timeTransportBudapest
As a customer service specialist in this project, your daily responsibilities will include responding efficiently to all customer enquiries, maintaining full technical knowledge of products, handling correspondence, logging calls, and maintaining administrative forms.
Tasks
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
Conditions & benefits
Stable company backgroundWe are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.Health and Well-beingCompany doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.Engaging programsMonthly Fun Days, themed days in the office, online games, challenges, office games, free coffee, tea and soft drinks, referral program, charity events.Career programInternal career opportunities, talent program, paid professional training lead by our professional trainers.Compensation and benefitsCafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account, discount in DIY store and in a Hotel chain.Extra holidays by FoundeverWe provide extra holidays for some cases, full-paid father's leaveMultilingual environmentNative colleagues from more than 25 nationalities, friendly team, diverse and unified company culture.Relocation packageIf you're moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)
Requirements
- Proficient level of Serbian(C1)
- Proficient level of Croatian(C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Budapest, Hungary