Team Leader Credit & Collections
Employer · Thermo Fisher Scientific
Finance manager
Debt collector
Office and call centre supervisorDaytimeFull-timeBudapest
As a Team Leader of the Credit and Collections team, your role will involve overseeing the operations and performance of the team. The primary objective is to achieve all Accounts Receivable (AR) targets, including cash collected, minimizing bad debt, and reducing overdue debt while ensuring adherence to Service level agreements (SLAs) on credit risk management.
Tasks
- Responsible for performance management and development of the team through regular 1-1s and portfolio reviews
- Review and sign off of customer credit limits, maintaining an appropriate level of credit risk, including analyzing and approving credit applications
- Lead the collection process for delinquent accounts to ensure a strong receivable
- Resolve disputes with customers and other departments in a timely manner
- Collaborate closely with Customer Service managers and Commercial teams to improve credit quality and cash flow
- Provide support in collecting high-risk accounts
- Maintain accurate documentation and information in customer credit files
- Drive a culture of continuous process improvements with the goal of creating lean processes and standardization
Requirements
- Fluent in English (fluency in any other European language is an advantage)
- University or College degree / degree in accounting or finance is an advantage
- Previous experience in leading an operational team in accounts receivable or customer service function
- Relevant software application proficiency is required (e.g., Oracle E1, SAP, CForia, etc.)
- Excellent digital literacy and knowledge of the Microsoft Office software is required