Deskside Support
Employer · HCLTech – Hungary
Help desk technician
System administratorNetwork technicianFlexibleNightWeekendFull-timeGödöllő
HCLTech is a leading global technology company seeking a Deskside Support specialist in Gödöllő. As an IT End User Support Specialist, you will play a pivotal role in ensuring seamless technology experiences for users across the enterprise by delivering comprehensive support services, resolving technical issues, and maintaining IT infrastructure reliability.
Tasks
- Provide end-to-end interaction and technical support to users, handling service requests and incident tickets efficiently and professionally.
- Proactively support users even in the absence of tickets, ensuring a high standard of customer engagement.
- Deliver consulting services and troubleshooting for all IT-related matters, including desktops, laptops, peripherals, and connected equipment.
- Support and maintain multiple computer and mobile platforms, including Macintosh, Windows, Linux, Android, and iOS devices.
- Offer advanced support for enterprise applications such as email, calendar scheduling, word processing, spreadsheets, presentations, and internet browsers.
- Provide console access and remote troubleshooting assistance to network teams for network-related issues.
- Perform basic network cabling tasks, such as crimping and patching, and resolve Level 1 printer-related issues.
- Ensure prompt achievement and closure of Service Level Agreement (SLA) metrics for all assigned tickets.
- Maintain accurate inventory records and Asset Management Database (AMDB) for assigned site(s).
- Install, configure, and support PCs, laptops, printers, and peripheral devices.
- Execute asset wiping and decommissioning activities in compliance with company protocols.
- Participate in technology refresh initiatives to ensure the latest hardware and software environments are available.
Conditions & benefits
Structured training programsBenefit from structured training programs, mentorship, and continuous learning initiatives.Career development opportunitiesHigh performers can pursue advancement into roles such as Senior IT Support Specialist, Deskside Support Lead, or IT Service Management.Global mobility opportunitiesHCLTech also offers global mobility opportunities and cross-functional projects.
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in end user IT support within an enterprise environment.
- Proficiency in supporting Windows, Mac, Linux, Android, and iOS platforms.
- Experience with installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals.
- Solid understanding of enterprise applications (MS Office Suite, email clients, internet browsers, and calendaring tools).
- Basic knowledge of network cabling, crimping, and patching procedures.
- Familiarity with ticketing systems and ITIL-based service delivery.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently as well as collaboratively within a team.