Welcome Office Manager
Employer · Marriott
Hotel manager
Hotel receptionist
Service establishment managerFull-timeBudapest, Andrassy ut 25, Budapest 1061
Responsible for all Welcome Office functions and staff. Areas of responsibility include Wheels Team, Guest Relations, Welcome Desk, and Concierge. As a department head, directs and works with managers and employees to successfully execute all front office operations, ensuring high standards of guest satisfaction and financial performance.
Tasks
- Lead, influence, and encourage the guest services team.
- Supervise and manage employees and day-to-day operations.
- Achieve and exceed performance, budget, and team goals.
- Ensure compliance with all Front Office policies, standards, and procedures.
- Provide exceptional customer service and handle guest problems and complaints.
- Manage human resource activities including hiring, training, and performance management.
Requirements
- High school diploma or GED with 4 years experience in guest services, front desk, or related professional area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience.
- LQA and Forbes Audit experience
- English and Hungarian knowledge
- Previous Marriott International experience is preferred