HR Customer Experience Advisor - French speaking
Employer · Diageo
HR assistant
Contact centre agentEnquiry clerkFull-timeTemporaryBudapest
Diageo is seeking an HR Customer Experience Advisor - French speaking to join their Human Resources function in Budapest. The role involves supporting the Customer Experience job, handling employee and line manager queries via SNOW, triaging tickets through Workday, and performing back-office activities such as onboarding, offboarding, and organization management.
Tasks
- Responsible for handling the customer experience center end to end activities
- Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix
- Ensure all service requests are reviewed which is in scope of customer experience centre including WD tasks and managing employee queries
- Handling phone calls accompanied with standard script of taking those calls
- Ensure all allocated tasks of all HR processes and markets are fully handled end to end
Conditions & benefits
Rewards and Benefits packageHighly competitive Rewards and Benefits package offered, recognizing and valuing performance.
Requirements
- Previous experience in handling HR Contact Centre or any Service Delivery center support
- Fluency in verbal and written English
- Strong French language knowledge (Portuguese language knowledge in addition is an advantage)
- Previous experience using Microsoft Office applications to an advanced level, including Excel and Word
- Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable, and End User knowledge on Workday is desirable