Hungarian Customer Advisor - Budapest
Employer · Foundever
Contact centre agentEnquiry clerkFull-timeTransportMealsBudapest
Foundever is looking for a Customer Consultant to join their Hungarian Customer Support team in Budapest. As a customer service specialist, you will handle customer inquiries, maintain technical knowledge, and manage job-related administrative tasks in a multicultural environment.
Tasks
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
Conditions & benefits
Stable company backgroundWe are the part of the Hungarian market since 1999 and a market leader in the CX sector.Health and Well-beingCompany doctor contract with a private health consultant, support for glasses, and discounts at the company doctor.Engaging programsMonthly Fun Days, themed days, online games, darts, table soccer, free coffee, tea, soft drinks, referral program, and charity events.Career programInternal career opportunities, talent program, and paid professional training.Compensation and benefitsCafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account, and store/hotel discounts.Extra holidays by FoundeverExtra holidays for certain cases and full-paid father's leave.Multilingual environmentColleagues from more than 25 nationalities in a friendly team and respectful company culture.Relocation packageRelocation support including travel and work-related documents.
Requirements
- Fluent or Proficient level of Hungarian
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Budapest, Hungary