German Speaking Dispute Management Coordinator
Via agency · Trenkwalder Magyarország
Finance clerk
Debt collectorBilling clerkFull-timeBudapest
Our partner is a leading international technology services provider supporting enterprise and public sector clients worldwide. Their Budapest Centre of Excellence delivers high-quality business support services in a dynamic, multicultural environment. The German Speaking Dispute Management Coordinator plays a key role in resolving invoice disputes, supporting cash collection activities, and collaborating with internal stakeholders to improve payment processes and customer satisfaction.
Tasks
- Manage disputed invoices in cooperation with colleagues in Germany and Hungary
- Follow up with resolver teams to ensure timely and effective dispute resolution
- Investigate issues and identify root causes by collaborating with Account Managers, Sales, and other stakeholders
- Participate in conference calls with internal teams involved in dispute management
- Take ownership of disputes within an assigned customer portfolio
- Support continuous improvement initiatives related to quality, efficiency, and customer satisfaction
- Build strong relationships with internal stakeholders and customers
- Monitor and track dispute resolution activities to ensure targets and deadlines are met
Conditions & benefits
Cafeteria packagePrivate health insuranceMedicoverLanguage learning opportunitiesSoft skills trainings and talent development programsStable multinational environmentHybrid working opportunitiesInternational working environmentCareer growth opportunitiesCross-functional collaboration and development opportunities
Requirements
- Fluent English and German language skills
- At least 2 years of experience in Accounts Receivable, Cash Collection, or Dispute Management
- Strong analytical and problem-solving skills
- Excellent communication and negotiation abilities
- Ability to identify root causes and work collaboratively toward solutions
- Result-oriented mindset with a focus on continuous improvement
- Strong MS Office skills, especially Excel
- Ability to prioritize tasks and manage workload effectively
- Strong networking and stakeholder management skills
- Interest in developing SAP and Lean process improvement knowledge