Business Operation Consultant (m/w/d)

Tasks

• Evaluating complex delivery challenges and opportunities across countries, clients, services, and internal organizations.
• Clarifying objectives, facts, boundary conditions, business impacts, risks, dependencies, and responsibilities.
• Mapping end-to-end processes and delivery models to identify gaps, inefficiencies, and improvement opportunities.
• Translating ambiguous requirements into practical plans with clear priorities, work packages, milestones, assignees, and decision points.
• Developing proposed solutions, recommendations, business cases, efficiency assessments, and profitability calculations as needed.
• Identifying and engaging the right specialists and decision-makers across countries, delivery organizations, and supporting functions.
• Leading cross-country and cross-functional discussions, including situations with competing priorities or differing views.
• Implementing agreed solutions by clarifying responsibilities, resources, deadlines, and quality expectations.
• Monitoring progress, identifying risks or delays, and initiating corrective actions as needed.
• Verifying whether implemented changes work in practice and recommending further improvements based on results and feedback.
• Supporting management decisions with clear analyses, options, recommendations, and resource or budget implications.
• Sharing delivery knowledge and supporting colleagues as a subject matter expert or mentor.
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