Service operations Coordinator - Swedish speaking
Employer · foodora
Contact centre agentEnquiry clerk
Transport clerkFlexibleWeekendFull-timeMealsBudapest
At foodora, we are looking for full-time Service Operations stars to join our team. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards.
Tasks
- Handle daily service operations tasks to support overall team goals and ensure service levels are met.
- Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
- Escalate complex operational issues and follow up to ensure resolution and process improvement.
- Maintain process documentation and support standard operating procedure (SOP) adherence.
- Assist customers with their issues with excellent customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Conditions & benefits
InsuranceLife, accident & health insurance (MetLife) from day one.SZÉP-card & MedicareSZÉP-card & Medicare health package.Foodora PRO & vouchersTasty meals, even in the home office.WellnessMental health support & relaxing office massages.Learning & DevelopmentIn-house English lessons LinkedIn Learning access.Other perksExtra days off, AYCM partnership & all tools provided.
Requirements
- Diploma, Degree, or relevant qualification in any field preferred.
- 1-3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries.
- Strong communication skills in English and Swedish/ German/ Czech, both written and verbal.
- Comfortable using tools such as Google Workspace or Microsoft Office.
- Strong attention to detail and ability to follow through on tasks.
- Comfortable working in a fast-paced environment with shifting priorities.
- Team player with a problem-solving mindset and a willingness to learn.