HR Services Application Support Specialist (Fixed Term)
Employer · bp
Help desk technician
Systems analyst
HR assistantFlexibleFull-timeBudapest
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
Tasks
- Provide 1st and 2nd level support for all people and culture applications and data interfaces via our customer relationship management tool
- Apply specialized technical skills to analyse sophisticated and high-impact issues involving several platforms and data integrations
- Engage with the relevant teams and manage cases through to resolution
- Record, analyse and manage incidents and complaints in line with our service commitment and incident management processes
- Coach the application support analysts to deliver the best possible experience to colleagues
Conditions & benefits
Bonus opportunities and cafeteriaDifferent bonus opportunities based on performance, wide range of cafeteria elementsInsurance and medical careLife & health insurance, medical care packageFlexible working scheduleHome office up to 2 days / week, based on team agreement
Requirements
- Some experience / interest in HR Services, organisational data / management
- Higher education qualification or equivalent experience
- Proficiency in English language
- Foundational knowledge of CRM systems
- Proficiency in using MS Office