Customer Support Senior Representative for Strategic Accounts
Employer · Eaton
Enquiry clerk
Transport clerk
Sales representativeFlexibleFull-timeBudapest
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. As a Customer Support Senior Representative for Strategic Accounts, you will be responsible for coordinating the full end-to-end order management cycle for key strategic customers across the EMEA region. Your role will be essential in driving operational excellence and ensuring a high level of satisfaction for our external customers.
Tasks
- Effectively operating aligned and compliant to all applicable Corporate Policies, Processes, education requirements
- Act as a main point of contact for the main stakeholders: sales, marketing, product teams, finance, commercial, legal and delivery
- Responsible for coordinating the internal alingment to ensure information flow
- Has a high focus on mapping the process flows to ensure business continuity and ongoing improvement/development working closely with the BI team
- Drive customer loyalty through increased productivity and improve value through high performance culture
- Actively contribute to the effective organization of all aspects of the Support team through various resources - people, process and technology
- Proactively act as expert team member for customers and team members to carry out and identify solutions to standard and non-standard task/queries and escalations
- Aligns sales orders steps with CSOs pre-sales and quotation phases; liases with application engineers for commission of product installation, and, work with with supply chain for order fulfillment
- Responsible for sales order follow-up ensuring timely delivery of different types of sales orders and overall external customer satisfaction
- Responsible for internal issue resolution and escalation focal point on the Key Account
- Assist Sales Manager / Business Owner in managing Client relationship regarding Request for Quote process
- Responsible to provide evidences and inputs for Business Compliance Test and Audit
- Support for tenders/ad-hoc reports for the Customer Meeting about KPI-, RFI, RFQ statistics
Conditions & benefits
Competitive compensation and benefits packageChallenging projects in dynamic collaborative teamFlexible working solutions (home office)Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.Internal promotion and growth opportunitiesEaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term -- not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
Requirements
- High school education or Bachelor's degree (Business, Supply Chain, or related field preferred)
- 3-5 years of experience in a similar role, ideally in customer service or customer support for international/strategic accounts, order management, or working with ERP systems
- Fluent English language and minimum B2 level German language skills (mandatory)
- SAP knowledge
- Advanced capabilities in Excel and data analysis