Service Manager - CE TBS
Employer · Tesco Careers
Other professional services manager
Business analystDepartment managerFlexibleFull-timeTransportBudapest
As a Service Manager (CE), you will play a key role in supporting Tesco Business Solutions Budapest by partnering closely with leaders across all business functions. You will act as a trusted advisor to the local leadership team, driving service excellence, governance, performance visibility, and continuous improvement initiatives across the organisation.
Tasks
- Acting as the key Service Management representative for the Central Europe (CE) functions within Tesco Business Solutions (TBS) Budapest, ensuring strong service performance and operational excellence across supported business areas.
- Working closely with the TBS India Service Management Office team and partnering with Service Managers across the organization to drive a consistent service management approach.
- Monitoring service performance, analysing operational data and trends, identifying risks, and providing actionable insights to senior stakeholders and leadership teams.
- Owning and coordinating monthly and quarterly service reviews, ensuring clear follow-up actions, accountability, and continuous improvement of services.
- Acting as the main point of contact for service-related topics, supporting stakeholders across multiple functions and helping resolve operational challenges.
- Driving service management maturity by maintaining governance frameworks, improving reporting standards, and ensuring high-quality service documentation.
- Identifying opportunities for automation, process simplification, and innovation, leveraging technologies such as AI and RPA to enhance service outcomes.
- Supporting the CE Hub leadership team with service insights, performance reporting, and strategic recommendations that contribute to business objectives.