SAP iXp Intern - Customer Service and Support (ABAP Frontend Area)
Employer · SAP
Help desk technician
Contact centre agentFlexibleStudentsTemporaryBudapest
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. We are looking for an intern to support SAP frontend products, interact directly with customers through chat and phone, and handle support cases.
Tasks
- Interact directly with customers through chat and phone to help solve real-world technical issues
- Handle and follow up on customer support cases in collaboration with experienced engineers
- Create and maintain knowledge base articles (KBAs)
- Work closely with colleagues in Vienna, gaining cross-border teamwork experience
- Communicate regularly in English in a global, multicultural environment
Requirements
- Enrollment as an active full-time student in a Bachelor's or Master's degree
- Fluent English, both written and spoken
- Solid analytical thinking and a problem-solving mindset
- Interest in technical topics and a willingness to learn