Application Support Specialist
Via agency · Grafton Recruitment
Help desk technician
System administrator
Systems analystFull-timeBudapest
We are looking for Application Support Specialists for the expanding IT team of a stable, market-leading insurance company. The team's goal is to establish an application support center of excellence that relieves system architects, supports business areas, and ensures the continuous operation of critical applications.
Tasks
- Supporting the daily operation of business and technical applications
- Handling requests and tickets in ticketing systems
- Investigating, analyzing, and tracking bugs throughout their entire lifecycle
- Liaising with developers, external partners, and internal users
- Coordinating escalations and determining appropriate resolution paths
- Analyzing log files and identifying errors
- Performing simpler configuration and access management tasks
- Supporting testing and release processes
- Monitoring batch and system processes
- Creating and maintaining documentation, knowledge bases, and know-how materials
- Formulating improvement suggestions for application support and ticketing processes
Conditions & benefits
Professionally diverse environment with a variety of applications and technologiesStable, long-term career opportunityOpportunity to learn about new technologies and cloud-based servicesKnowledge-sharing, supportive professional teamBonusCafeteriaLife, accident, and health insurance
Requirements
- You have experience in application support, operations, or system support
- You have worked with ticketing systems (e.g., ServiceNow, Jira, Azure DevOps)
- You communicate well with both business and technical stakeholders
- You are confident in a Windows and/or Linux environment
- You are interested in the systems running behind applications and their interdependencies
- You have basic networking knowledge
- You know the basics of SQL and have no trouble understanding simple queries
- You like solving problems and getting to the root cause of errors
- You are open to learning new technologies and continuous development