Project Manager
Employer · SOFTNICE UK LIMITED
IT manager
Business analyst
Systems analystTemporaryPart-timeFull-timeBudapest
We are looking for an IT Product Owner & Project Manager to support the adoption, process improvements, and increased automation of an existing AI-enabled Order Automation solution. The role combines project management, IT product ownership, and business analysis, working closely with global Customer Sales and Service teams, IT stakeholders, and external vendors.
Tasks
- Drive adoption and increase automation rates of the existing AI-enabled Order Automation solution, reducing the need for manual intervention.
- Manage and prioritize the product backlog in collaboration with business and IT stakeholders.
- Coordinate project activities, stakeholders, risks, dependencies, and deliverables.
- Gather and document business requirements, user stories, and acceptance criteria.
- Facilitate workshops to identify automation opportunities and process improvements.
- Analyze user feedback, support cases, and operational insights to identify automation barriers.
- Recommend process, policy, and guideline improvements to support adoption and automation.
- Coordinate UAT, pre-launch testing, training, rollout, hypercare, and operational support.
- Act as the primary business contact for incidents, enhancement requests, and bug resolution, collaborating with IT teams, business experts, and vendors.
Requirements
- Approximately 3--5 years of experience in project management, business analysis, product ownership, or process improvement.
- Experience with digitalization, automation, AI, or business transformation projects.
- Strong analytical skills and the ability to identify process inefficiencies and automation opportunities.
- Experience gathering requirements, facilitating workshops, and translating business needs into solution requirements.
- Understanding of process mapping and process optimization techniques.
- Exposure to ERP, CRM, workflow automation, or AI-enabled solutions.
- Strong communication and stakeholder management skills in a cross-functional environment.