International Customer Specialist
Employer · Computacenter
Enquiry clerk
Sales representative
IT sales representativeFull-timeBudapest
As an International Customer Specialist, you will be at the forefront of the customer experience, working with some of the largest global brands. You will support customers and their user across Europe and reduce the complexities of International trading.
Tasks
- You prepare customer facing quotations by working with our Partner network, ensuring best pricing, product availability and suitability
- You keep contact with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
- You ensure the accurate & efficient sales order entry in accordance with customer specific SLAs and requirements, including any downstream management of own sales orders
- You ensure correct product selection, based on rebates, pricing, availability & lead times, inventory, contract, customer requirements etc.
- You support the maintenance of customer specific pricing & catalogues, linked to our customer facing eBusiness procurement tools
- You need to proactively resolve and manage customer, account, order, and invoices queries (as received) promptly
- You contribute and participate in continuous improvement and optimisation projects across the Group to deliver operational efficiencies that enhance the customer experience
- You support standard customer reporting requirements as required (as identified through during the onboarding process)
- You deliver an exceptional customer experience.
Conditions & benefits
Development and career opportunityDevelopment and career opportunity within an international teamLanguage courses, trainings and Talent ProgrammesLanguage courses, trainings and Talent ProgrammesMedicover private health care package and cafeteria benefitsMedicover private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF)Reward and recognitionReward and recognition
Requirements
- You have at least 1 year experience in a customer service related position
- You are fluent in English (German or French is a big advantage)
- You have strong administrative and good communication skills
- Ability to learn, develop and grow in a fast-paced environment
- A high degree of adaptability and flexibility in your approach, with a proactive approach to continuous improvement
- Ability to work in a team, on their own, with the ability to prioritise workload
- Knowledge of the major IT manufacturers and their products.