Repair Program Engineer

Tasks

• Partner with Global Services, Sales, Marketing, and operational leaders to develop and implement strategies that support the long-term Hardware Services roadmap.
• Collaborate with service center leadership to identify and implement effective repair, upgrade, and replacement solutions and processes.
• Evaluate opportunities to expand global repair capabilities within existing service centers and recommend deployment strategies, operational investments, inventory requirements, and alternative service models.
• Lead or contribute to projects supporting geographic repair capability expansion and service network optimization initiatives.
• Support evaluation and implementation activities for new Test & Measurement service center locations when applicable.
• Contribute to acquisition integration efforts and ongoing support activities related to repair service operations.
• Collaborate with Services Engineering, Manufacturing Test Engineering, and Hardware Services teams to define service requirements, repair solutions, deployment locations, and capacity plans for new product and system introductions.
• Support and maintain relationships with global Forward Stocking Location partners to ensure business continuity and service excellence.
• Assess opportunities for Forward Stocking Location expansion and recommend partner selection, capability deployment, and operational investment strategies.
• Manage projects related to implementation, transition, or closure of Forward Stocking Locations.
• Partner with Corporate Quality and Service Center teams to support customer recovery strategies and customer notification activities.
• Support financial planning, budget management, and appropriation requests related to repair operations, service infrastructure, and capital investments.
• Analyze business, operational, and service performance data to identify opportunities for continuous improvement and enhanced customer outcomes.

Conditions & benefits

Requirements

• Bachelor's degree in Engineering, Science, Technology, Mathematics, or a related technical field, or equivalent combination of education and relevant experience.
• Experience in manufacturing, engineering, service operations, technical support, or a related function.
• Experience leading or contributing to cross-functional projects and initiatives.
• Ability to analyze complex issues, evaluate data, and develop effective recommendations and solutions.
• Strong communication and collaboration skills with the ability to work effectively across global teams.
• Professional proficiency in English.
• Experience partnering with stakeholders across multiple functions, regions, or business units.
• Ability to manage multiple priorities while maintaining attention to detail and a focus on customer outcomes.
• Experience working across organizational boundaries.