Technology Service Manager
Employer · One Hungary
IT manager
Systems analyst
System administratorFull-timeBudapest
End-to-end management of technology services, continuous improvement of service quality and representation of the service management mindset within the organisation. Analysis of service performance, identification of development opportunities and reduction of operational risks.
Tasks
- definition, tracking and reporting of business and supplier SLAs, OLAs and KPIs
- operation, improvement and standardisation of incident, problem and change management processes
- support for audits, ensuring compliance requirements
- support for service development and automation initiatives
- participation in projects from the planning phase, development of service quality KPIs
- defining needs related to CMDB and service monitoring
- development of proactive measures to prevent service outages
- analysis of reports, identification of trends and coordination of improvement action plans
Conditions & benefits
Cafeteria and bonuscafeteria package and bonus or commissionToolslaptop and mobile phone (with unlimited domestic voice and data package)Work arrangementhybrid working depending on the positionHealth insurancecorporate health insurance, annual screening (Swiss Clinic)Discountsemployee discounts (e.g. family fleet)Health programmehealth programme supporting physical, mental and intellectual well-beingOther benefitsother discounts (e.g. AYCM card, glasses allowance)Developmentlearning opportunities
Requirements
- higher education in IT, telecommunications or a technical field
- 3-5 years of relevant professional experience
- professional, communicative English language skills
- you have previously worked in a service management, IT operations or IT service provider environment
- you are familiar with ITIL methodologies
- you are proactive, communicate well and confidently represent your standpoint
- you are cooperative, willing to compromise, yet able to take a firm stand to ensure processes and rules are followed
- you are open to performing on-call and standby duties