Shop Admin & Support Specialist
Employer · KUKA
Help desk technician
System administrator
Systems analystFull-timeHousingTransportMealsBudapest
KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We're one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics.
Tasks
- Provide operational support for business-critical applications and act as a key contact for users regarding system-related questions and requests
- Manage and resolve service tickets, ensuring timely issue handling and a high level of customer satisfaction
- Support the operation and continuous improvement of the KUKA Group Shop platform, including troubleshooting, issue validation, and coordination with IT teams
- Perform user administration activities, manage access requests, and support data maintenance processes
- Execute data loads and support business stakeholders with operational system-related activities
- Coordinate issue resolution across business and IT teams, ensuring effective communication and follow-through
- Perform Salesforce administration tasks, including user management, basic configuration changes, and platform maintenance activities
- Monitor system performance, analyze recurring issues, and contribute to continuous improvement initiatives
- Create and maintain operational reports and dashboards to support business decision-making and service performance tracking
- Provide backup support for eProcurement and customer onboarding activities when required
Conditions & benefits
13th salaryAttractive payBilingual work environmentCafeteriaCompany shuttle busHome Office
Requirements
- Experience in IT support, application support, service operations, or a similar role
- Basic Salesforce administration experience and understanding of platform configuration principles
- Experience working with ticketing systems such as FreshService or similar service management tools
- Understanding of data management processes and data loading activities
- Knowledge of release, deployment, and system maintenance processes is an advantage
- Strong analytical and problem-solving skills with a proactive approach to issue resolution
- Ability to manage repetitive operational tasks with accuracy and attention to detail
- Structured and self-driven working style with strong organizational skills
- Excellent communication and collaboration skills with both business and IT stakeholders
- Experience working in agile environments is an advantage
- Fluent English language skills, both written and spoken