Senior Associate - Client Experience
Employer · VISTRA
Enquiry clerk
Office clerkAdministrative assistantFull-timeBudapest
We have an exciting opportunity for you to join our team as Client Experience Associate. Reporting to the Client Experience Manager, this full time, permanent position is based in Budapest and offers global coverage, allowing you to make a significant impact on our Client Experience business and its growth.
Tasks
- Client Communication & Correspondence
- Daily Operations & Request Coordination
- SLA Monitoring & Reporting Support
- Quality Assurance Support
- Process Adherence & Continuous Improvement
- Systems & Data Management
- Compliance & Risk Awareness
- Professional Development & Team Contribution
Requirements
- 1--2 years' experience in client services, account support, customer success or administrative coordination
- Experience supporting multi-country or multi-service client portfolios --- advantageous
- Exposure to B2B professional services, outsourcing, consulting, business services, finance or legal services, including global delivery or shared service centre environments --- advantageous
- Client Focus
- Attention to Detail
- Organisational Skills
- Communication
- Problem Identification
- Accountability
- Continuous Learning
- Salesforce desirable
- SAP desirable
- Microsoft Outlook required
- AI tools, Microsoft Pilot desirable