Shipping Support Assistant

Tasks

• Liaise between relocating staff members and contracted service providers, supplying necessary shipping and insurance information.
• Provide guidance and advice to SSC, Divisions, and Field Offices on Organizational rules, procedures, and entitlements related to shipment and insurance.
• Respond to queries received through the Shipping and Insurance Unit shared mailbox regarding shipping and insurance matters.
• Review and process shipping invoices and insurance requests/claims, ensuring accuracy and conformity with FAO rules.
• Maintain upkeep of shared files of the unit, including shipping records, service provider performance reports, and insurance claims.
• Monitor international household goods and personal effects shipments of FAO staff members arranged via air, sea, and road transport.
• Address complaints and concerns from staff members, ensuring clear communication, prompt responses, and resolutions.
• Support the monitoring and coordination of FAO's household goods and personal effects international relocations contract.
• Monitor and assess recurring service issues, escalate to management or the service provider as needed.
• Stay informed of industry practices, international shipping regulations, and customs procedures.
• Perform other duties as required.