Endpoint Management Engineer

Tasks

• Creation, updating, testing and maintenance of application packages in an SCCM environment.
• Management of software deployment and update processes on Windows-based endpoint devices.
• Execution and support of central patch management processes.
• Support for central management of corporate endpoint devices (laptops, desktop computers, mobile devices and peripherals).
• Asset management, keeping related records and device data up to date.
• Support for central endpoint functions, particularly compliance, configuration management and patching processes.
• Performance of endpoint management tasks related to the Microsoft 365 environment, with a special focus on Intune and Azure AD-based solutions.
• Incident management, investigation and resolution of emerging problems in accordance with defined SLA requirements.
• Troubleshooting, analysis and resolution of errors related to endpoint devices and application deployment.
• Creation and maintenance of operational documentation, technical descriptions and related procedures.
• Collaboration with central IT team members to ensure stable and efficient operation of the endpoint infrastructure.
• Participation in developments, optimization tasks and IT projects related to endpoint management.
• Identification of automation opportunities for repetitive operational tasks and support for related solutions.
• 2--4 years of relevant professional experience in endpoint device operation.
• Confident practical knowledge in the field of SCCM-based endpoint management.
• Experience gained in application deployment, software installation, updating and patch management processes.
• Solid knowledge of Windows client-side environments.
• Practical experience gained in centralized management of endpoint devices.
• Knowledge of ITIL v4 principles and processes.