Senior Customer Service Executive - French speaking
Employer · Diageo
Enquiry clerk
Office and call centre supervisorContact centre agentFull-timeBudapest
Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are looking for a Senior Customer Service Executive fluent in French and English to join our team in Budapest.
Tasks
- Train, coach, motivate and develop skills of others within the team
- Train newcomers
- Support the Leader (taking part in project, reporting and analysis)
- Support the Leader within performance management, give input to setting individual monthly OTIF targets and KPIs
- Backup person in the absence of Leader
- Update desktop procedure descriptions upon process changes
- Ensure operational stability within the team
- Liaising with other teams, coordinating issue resolution and ensuring effective WoW
- Co-ordinating, training, motivating the team and being a role model
- Proactive out of stock management, involve Customer to the decision by offering alternatives
- Manage Customer initiated order amendments in SAP
- Take ownership of incoming queries from Customers
- Update customer contact details in Customer portfolio
- Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
- Actively promote the CARM Control agenda
- Reporting to support Customer communication and root cause analysis