Service Delivery Manager (REF5876G)
Employer · Deutsche Telekom IT Solutions
IT manager
Supply and logistics manager
Other professional services managerFull-timeBudapest
Deutsche Telekom IT Solutions is Hungary's largest ICT employer and a member of the Deutsche Telekom Group. We are looking for a Service Delivery Manager for our team in Budapest or Pécs.
Tasks
- coordination of the preparation and finalization of subcontractor and client contracts
- coordination of technical and legal discussions
- compiling business cases during the proposal process
- full coordination and execution of tender processes
- management and coordination of procurement processes
- financial planning and monitoring of related financial processes
- handling fulfillment certificates and keeping related catalogs up to date
- daily communication and cooperation with subcontractors, suppliers, and clients
Requirements
- the primary working language is Hungarian, but due to international communication, at least a strong B2 level of English is required
- at least 3 years of relevant professional experience in service management or a similar operational/coordination role
- excellent organizational and time management skills
- confident written and verbal communication in Hungarian and English
- experience in parallel collaboration with multiple stakeholders and managing client relationships
- problem-solving, analytical mindset and data-driven decision-making ability
- experience in incident and service request management processes
- fast learning and adaptability skills
- independent, precise, and proactive work style
- confident user-level knowledge of Microsoft 365 applications