Application Administrator (m/f/d) German and English Speaking
Employer · Deutsche Telekom
System administrator
Help desk technicianData centre operatorFull-timeDebrecen
We are looking for a detail-oriented and organized Application Administrator to join our team. In this role, you will be responsible for the management, maintenance, and support of enterprise applications for workforce management.
Tasks
- Installation, configuration, and maintenance of the Workforce Management application for our contact center employees
- Execution of routine system administration tasks including user account management, access controls, and security updates
- Monitoring application performance and system health, proactive identification and troubleshooting of issues
- Providing technical support and troubleshooting for end users and internal teams
- Documentation of application configurations, procedures, and changes in accordance with organizational standards
- Management of application patches, upgrades, and version updates while minimizing downtime
- Collaboration with IT teams and vendors to resolve complex technical issues and implement solutions
- Maintaining accurate records of application inventory, licenses, and system documentation
- Analysis of application logs and performance metrics to identify optimization opportunities
- Assisting with user onboarding and offboarding, ensuring proper application access and configuration
- Participation in planning and conducting disaster recovery tests to ensure business continuity
Requirements
- At least 3 years of experience in application administration or IT system support
- Excellent communication skills in German and English
- Knowledge of Windows systems and Windows-based applications
- Experience with enterprise application management platforms
- Sound knowledge of application installation, configuration, and troubleshooting
- Experience with computer networks and interfaces
- Experience with user account management and access control systems
- Strong analytical and problem-solving skills
- Strong organizational skills and time management
- Ability to clearly document technical processes and procedures
- Effective communication skills with technical and non-technical stakeholders
- Attention to detail and commitment to maintaining accurate records