Desktop Support Engineer (QA)
Employer · Wipro
Help desk technician
System administratorFull-timeBudapest
Wipro Limited is a leading technology services and consulting company. The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.
Tasks
- Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
- SLA Monitoring: Monitor alerts and SLA timelines for the entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.
Requirements
- Desktop Support